Live Remote AssistanceStep 1: Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the Click Here button.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: Once the plug-in has downloaded, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.