If there is one thing we are keenly aware of at TMG, it is that Quality Control cannot be an afterthought. From scheduling and financial management to the finish coat of paint on a smoothly sanded wall, quality is built into all TMG policies and procedures.
To ensure this, we start by focusing on two key points:
- Ensuring a clear understanding of the Scope of Work
- Providing adequate resources
Using methodologies, checklists, and inspection protocols developed over the past two decades, our project management and field personnel delve into the stated and non-stated parameters of the project, identifying requirements and understanding stakeholder expectations – and then enact a plan to achieve both. Similar to our calculated approach to safety, quality control commences with defining and buying accurately scoped subcontracts that kick off the submittal process, during which multiple levels of review are conducted for completeness, conciseness, and adherence to the specified requirements. Our project successes are achieved through critical analysis and careful planning to avoid situations that cause rework and ultimately impact budget, schedule, and overall quality.
The cornerstone of TMG’s ability to monitor quality control and to deliver projects successfully is our ability to adapt to each client’s – and each project’s – unique needs and to maintain proactive communications to ensure those needs are being met. We recognize that each project has different levels of complexity, size, and other characteristics and constraints. To accommodate the wide variety of project variables, we devote much of our early efforts to ensuring the clarity of scope, followed by identifying and dedicating resources that best align with the project’s needs, including properly educated and trained Project Managers, Superintendents, Construction Quality Control (CQC) and Safety personnel, and other subject-matter experts. To supplement the efforts of our construction professionals, we have the ability to perform the physical work either through the use of subcontractors or through the self-performance of civil and carpentry-based trade work. The effective execution of each project is accomplished by balancing the responsiveness and control associated with self-performance of certain trades with the benefits gained from subcontractors with specific subject matter expertise, allowing our project teams to optimize their staffing to the unique circumstances of each project and empower all project team members to be accountable for producing the desired outcome.
TMG requires that all project management employees take the US Army Corps of Engineers (USACE) Construction Quality Management for Contractors training course and maintain a current certification. Our approach to Quality Control is based on the three-phase method of contractor-managed quality control (Preparatory Phase, Initial Phase, and Follow-up Phase) jointly developed by USACE and NAVFAC.
TMG’s project-specific quality control plans ensure efficient use of time and resources, with the goal of no rework, and deliver a product that both fulfills the users’ needs and requirements and performs well over time. The plans also facilitate delivering services that are cost effective and provide a positive project experience in which all stakeholders achieve satisfaction.